Cancellation policy

 

RETURNS

Our priority is your satisfaction as a customer. If you are not completely satisfied with your purchase, please return your merchandise within 7 days of the invoice date.

Please note that shipping and handling charges are non-refundable, returned goods must be in their ORIGINAL or UNUSED condition with TAGS attached. Health regulations stipulate that swimwear that is soiled, damaged, worn or laundered is considered to be in other than "As New" condition and cannot be returned. Regulations also require swimsuits to be tried on over undergarments.

We reserve the right to return to buyer without replacement any items which have been abused or improperly cared for.

Please contact the number or email on your Invoice before shipping any items to ensure the Returns centre is expecting your item and can identify it correctly for processing.

Ship your package prepaid and insured for your protection in case of loss. Ship to the same address that is printed on your invoice and return this completed form with a copy of your original invoice that came with the item(s).

Your credit will be issued to your credit card. We may contact you again to get this as all information is not held by Swimt3.co.nz.

Under the Consumer Guarantees Act, items which are damaged or not fit for purpose at sale will be covered under their individual warranty if deemed to be covered by the manufacturer who require the item to be able to make an assessment. Swim T3 does not make this assessment and the process for assessment varies depending on manufacturer. No Assessment can be made without the damaged product present.

No refunds on sale items will be given.

We do not refund based on change of mind so please choose carefully