Policies and Returns
Swimt3.co.nz carries a promise of quality, and we stand behind our products and service. We commit to helping our customers to the best of our ability with a range of great products that we provide from reputable companies and brands from around the world.
Exchange Rate
The price advertised might not be the same price charged to the credit card account due to exchange rate fluctuations. This means that because we are based in New Zealand we have to convert your purchase to New Zealand dollars at the exchange rate on the day it is processed.
Shipping Policy
Swimt3.co.nz is committed to providing you with prompt, friendly customer service, to ensure we dispatch your purchase as quickly as possible. We aim to dispatch all orders once we have received payment and can take up to 7 working days within New Zealand and 9 – 12 working days for international orders.
Return and Exchange Policies
At Swimt3.co.nz we value your satisfaction. If you are not completely satisfied with your purchase, please return your merchandise within 7 days of the invoice date. Shipping and handling charges are non-refundable. Returned goods must be in their ORIGINAL or UNUSED condition with TAGS attached. Health regulations stipulate that swimwear that is soiled, damaged, worn or laundered is considered to be in other than "As New" condition and cannot be returned. Please remember that the regulations require swimsuits to be tried on over undergarments. We reserve the right to return to buyer without replacement any items which have been abused or improperly cared for.
Return and Exchange Procedures
Please contact our Customer Service Department by e-mail or telephone with your invoice number for Return Authorization (RA) before shipping any items.
Tel Office: +64 4 385 0362 or email: info@swimt3.co.nz
Ship your package prepaid and insured for your protection in case of loss. Click here for the Return and Exchange Form
Our mailing and returns address:
Swimt3.co.nz
132 Oriental Parade,
Oriental Bay,
Wellington
Ph: +64 4 385 0362
Credit to Your Account
Your credit will be issued to your credit card. We may contact you again to get this as all information is not held by Swimt3.co.nz. Please allow 30 to 60 days for the credit to appear on your monthly statement.
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